Why WhatsApp
An abandoned cart is a near-complete decision; it needs a reminder, not persuasion, and a short WhatsApp message is a direct way to send one.
Rules
- Via the WhatsApp Business API with Meta-approved templates — no personal numbers.
- Customer opt-in (at signup or checkout).
- An opt-out line in every message.
The sequence
| Timing | Message |
|---|---|
| +1 hour | "{{1}}, your cart is saved 🤍 {{2}} — finish here {{3}}" |
| +24 hours | "Limited stock of {{2}}. Hold it for you until tonight? {{3}}" |
| +72 hours | "Free shipping on your order today only: {{3}}" (or social proof if no incentive) |
What lifts results
Customer name, product name, a link back to the same cart, and Tabby/Tamara for big baskets.
Noor writes the three templates in your dialect — free tool.